Returns & Exchanges
We want you to be completely satisfied with your purchase
30-Day Return Policy
We accept returns within 30 days of the delivery date. Items must be unused, in original condition, and in the original packaging.
Eligible for Return
- Unused parts in original packaging
- Items with a manufacturing defect
- Items received damaged during shipping
- Wrong item sent by our team
Not Eligible for Return
- Installed or used parts
- Items returned after 30 days
- Special-order or custom parts
- Items without original packaging
- Electrical components that have been connected
How to Start a Return
- 1
Contact Us
Email info@trailerpro.com with your order number and reason for return.
- 2
Get Authorization
Our team will review your request and send a Return Merchandise Authorization (RMA) number within 1–2 business days.
- 3
Ship the Item
Pack the item securely and include the RMA number on the outside of the package. Ship to the address provided.
- 4
Receive Refund
Once we receive and inspect the item, your refund will be processed within 5–7 business days to your original payment method.
Exchanges
To exchange an item for a different size or part, please return the original item and place a new order. This ensures the fastest processing time.
Need Help?
Contact us at info@trailerpro.com or call 877-795-1965.