Question 1

How long does shipping take?

Accepted Answer

Standard shipping takes 5–7 business days. Orders are processed and shipped within 24 hours of being placed on business days. You will receive a tracking number once your order ships.

Question 2

How much is shipping?

Accepted Answer

Shipping rates are calculated at checkout via FedEx based on your order weight and destination. We offer Ground, Express, 2Day, and Overnight options. Orders are processed and shipped within 24 hours of being placed on business days.

Question 3

Can I change or cancel my order after placing it?

Accepted Answer

Orders can be changed or cancelled within 1 hour of placement. After that, the order may already be in processing. Contact us immediately at info@trailerpro.com and we will do our best to help.

Question 4

How do I track my order?

Accepted Answer

Once your order ships, you will receive a confirmation email with a tracking number. You can also view your order status by logging into your account and visiting the Orders page.

Question 5

How do I know which parts are compatible with my trailer?

Accepted Answer

Check your trailer's owner manual for specifications such as axle capacity, bolt pattern, and brake type. If you are unsure, contact our team with your trailer's make, model, and year and we will help you find the right parts.

Question 6

Are your parts OEM or aftermarket?

Accepted Answer

We carry both OEM and high-quality aftermarket parts. Product listings indicate the brand and type. All parts meet or exceed OEM specifications.

Question 7

Do you carry parts for all trailer types?

Accepted Answer

We specialize in boat trailer parts but also stock parts for utility, cargo, and horse trailers. If you cannot find what you need, contact us — we may be able to special order it.

Question 8

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery for unused items in original packaging. See our Returns & Exchanges page for full details.

Question 9

What warranty do your products carry?

Accepted Answer

All products carry the manufacturer's warranty, typically 90 days to 1 year depending on the product category. See our Warranty Information page for details by category.

Question 10

What do I do if I receive a damaged item?

Accepted Answer

Contact us within 48 hours of delivery at info@trailerpro.com with photos of the damage. We will arrange a replacement or refund at no cost to you.

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover) processed securely through Square.

Question 12

Is my payment information secure?

Accepted Answer

Yes. All payments are processed by Square, a PCI-compliant payment processor. We never store your card details on our servers.

Question 13

Do I need an account to place an order?

Accepted Answer

An account is required to complete a purchase. Creating an account lets you track orders, view order history, and speed up future checkouts.

Frequently Asked Questions

Orders & Shipping

Products & Compatibility

Returns & Warranty

Account & Payment

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